The Ritterhof hotel's GTC

Well informed

We are happy to list a whole range of useful and important information for you, in short: our GTC regarding your stay at the Ritterhof hotel.

Departure:
We ask you to vacate your room by 11.00 am on the day of departure.

Arrival:
Our romantic rooms are already available for you from 2 pm on the day of arrival. If you arrive later than 8.00 pm, please send us a brief message.

Surcharges per person per day:

  • Single room supplement: EUR 15.00
  • Double room for use by one person: EUR 35.00
  • Suite for use by one person: EUR 55.00
  • For full-board: EUR 15.00
  • For a dog (without food): EUR 12.00

Babysitter:
With prior arrangement we will be happy to organise reliable childcare for you during the day and also in the evening (price upon request).

Single room use:
You can also use the "Hauenstein" double room as a single room. In this case we charge you a supplement of EUR 35.00 per day; with our "Oswald von Wolkenstein" double rooms or in one of our suites we charge EUR 55.00 per day.

Discounts:
A 10% discount is granted for every extra bed. Please also note our discounts for children. Different discounts cannot be combined.

Hotel bill:
Cash payments (up to EUR 2,999.99 for EU citizens; higher amounts only for non-EU citizens) or by cheque. The Ritterhof also accepts credit cards (VISA, MAESTRO, MASTERCARD, EUROCARD, EC card). You can also transfer the amount for your accommodation bill to our account: Raiffeisenkasse Kastelruth / Castelrotto, Seis am Schlern / Siusi allo Sciliar branch, IBAN No.: IT 70 U 08056 23110 000301001663, SWIFT RZSBIT2B. You also have the option of paying the bill the evening before you leave. Advantage:: no queues in the morning and less stressful departure.

Dogs:
All dog and cat owners please understand that we can accommodate your four-legged friends only after prior consultation, and if you bring your own dog basket and blanket. In the interest of all our guests, we can accommodate only a limited number of pets, and they have no access to the restaurants and Stuben, to the garden or the spa world. Price per day 12.00 Euro (without food). More information about your holiday with pets

Children's discounts (if they stay in their parents' room):
From 0 to 3 years old: EUR 20.00 per day
3 years old: 70 % discount
From 4 to 6 years old: 50 % discount
From 7 to 13 years old: 30 % discount
3rd person over 13 years old: 10 % discount

Massages/beauty:
In order to be able to meet all your requirements we ask you to inform us about the treatments you would like in good time, also before your arrival.

Price information:
Prices are per person per day with Ritterhof's ¾ gourmet board and all inclusive services. Prices are for stays of less than 7 days, otherwise the weekly package prices apply. As of 1st January 2014 we also charge EUR 1.70 municipal tax for the state of Tyrol per day per person from 14 years upwards.

Price for bed and breakfast:
You can also just book your holiday with bed and breakfast at the Ritterhof. Then we reduce the price by EUR 10.00 per person per day. Otherwise we credit you with EUR 5.00 for any meals not consumed.

Price list:
All previous price lists are invalid once the current price list is published. Subject to changes, printing errors and mistakes. All statutory charges, taxes and 10% VAT are included in the price. We also charge EUR 1.90 per day per person (from 14 years upwards) municipal tax for the state of Tyrol. Prices are adjusted if there is an increase in the value added tax. Should the prices differ from the price list in the booking confirmation then the prices listed according to the valid price list always apply.

Cancellation:
No cancellation fees will be applied, if you are cancelleing 6 weeks prior your arrival. After 6 weeks your down payment will be credited towards your next holidays at the Ritterhof. The credit is valid for 1 year. Cancellations 15 days before your arrival will be withold by our deposit. If you cancel your holidays 14 days before your arrival 80% of your total stay will be charged. These conditions are also applied in case of any changes of your arrival or departure dates, such as early departure or late arrival.

Travel cancellation insurance:
It's not as uncommon as you think: you cannot go on the holiday you have booked or it has to be terminated early. And then added to your disappointment there are the cancellation costs or services (hotel costs, beauty treatments, massages) you have already paid for but cannot use. We would like to spare you these financial disadvantages and associated aggravation! Together with Europäische Reiseversicherung AG we can offer you attractive travel cancellation and termination insurance. If you do not want to make use of the offer please let us know when you make your booking.

We will be happy to provide you more detailed information. However, you can also take out the travel cancellation and travel termination insurance yourself online:

HGV-Travel cancellation insurance

Reservation:
Your home at the Ritterhof is reserved for you once you have received our written confirmation and you have subsequently confirmed it with us with a down payment of 250,00 Euros per room and it belongs totally to you from 2.00 pm on your day of arrival. We cannot reserve specific room numbers or floors.

Cancellation of beauty treatments:
If you would like to cancel or move a treatment please inform us a day in advance. If you do not appear for the reserved treatment appointment the full price is charged or the booked service is seen as having been used if the treatment is part of a booked package. Please note that if you are late your treatment time will be reduced accordingly. Reimbursement of costs: It is in your own interests to request a costs reimbursement plan for massages from your health insurance company before your arrival.

WiFi:
Free Internet access using WiFi throughout the entire hotel.

Rooms:
The floor plans, layout and furniture may differ. Please accept that we cannot reserve any specific room numbers or floors in advance, only the room category can be reserved.

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